True leadership is engaging the minds and the hearts of people. ~ Thomas Walter, CEO, Tasting Catering
This book informed the name of my signature programme, 360º EE, where EE stands for Employee Entanglement.
Entanglement happens when companies reject command-and-
- do extraordinary things
- build ethical organisations
- focus on human capital
- use processes to guide performance
- build self-efficacy and esteem
- develop freedom and responsibility around a culture of discipline
- harbour discretionary thinking and actions
- guide the transformational process
Co-author, Thomas Walter, says: “Creating an entangled organization with entangled employees at every level does not happen overnight. I had a few tough lessons along the way before mastering true leadership, which is engaging the minds and hearts of people.”
Walter is a serial entrepreneur – owner/operator in the food and beverage service industry for over 40 years, and partner, principal, president or CEO of 29 start-up companies and 3 acquisitions. He credits success to his laser focus on the importance of human capital, values-driven organisational culture and high service standards. He and the Tasty Catering team have won numerous awards for excellence in culture and catering.
Entangled organisations don’t treat systems, innovation and processes separately from a human capital. Enlightened leaders recognise that when its human resources are forced to engage with systems and procedures that fail – affecting performance, organisational efficiency and customer service – then workforce mojo will be affected and the consequences will impact the shareholders or, in the case of non-profits, beneficiaries. It’s too common for shouts from the coalface to fall on deaf ears.
Bo defines mojo in the corporate sense as company charisma. How high do you think your company’s charisma rates among your clients and suppliers? It may be worth reflecting on that question. You may even want to pose it to clients and suppliers you trust to give you an honest answer. Reputation impacts charisma, but it’s not just about reputation. Think energy, vibration and presence.
Unlike most business books of this nature, the authors didn’t concentrate their research on the titans of commerce and industry, but small-to-medium organisations that have achieved exceptional results, offering encouragement and a blueprint for success to SMEs everywhere.
For the high performers described in this book, entanglement is the critical force that separates world-class from common performance, providing an organizational competency that makes leaders among peers.
Check it out on Amazon.